FAQ for Halloween Costume SupplierQ1: What types of kids' costumes do you offer?
A1: We offer a wide range of
kids' costumes, including Halloween costumes, theatrical outfits, cosplay ensembles, and custom-made apparel. Our diverse selection caters to various occasions and preferences.
Q2: Can I request custom-made costumes for my child?
A2: Yes, we specialize in custom-made costumes. You can provide us with your specific design or idea, and we'll work with you to create a one-of-a-kind costume that suits your child's preferences.
Q3: Are your
costumes safe for children to wear?
A3: Yes, the safety of children is a top priority for us. All our costumes are manufactured with strict adherence to safety regulations, ensuring that they are safe for kids to wear. We use child-friendly materials and conduct thorough quality checks.
Q4: How do I place an order for costumes?
A4: Placing an order is easy. You can
contact our sales team through our website or by phone, and they will guide you through the ordering process. We offer a seamless and efficient ordering experience.
Q5: What is your Minimum Order Quantity (MOQ)?
A5: Our Minimum Order Quantity (MOQ) is set at 200 pieces. This requirement allows us to efficiently process and fulfill orders while maintaining the high quality of our costumes.
Q6: What is the typical lead time for order delivery?
A6: Our standard lead time for order delivery is 20 days from the date of order confirmation. This timeframe may vary based on the order size and customization requirements, but we strive to ensure timely delivery.
Q7: Do you ship costumes internationally?
A7: Yes, we proudly serve customers in over 100 countries and regions worldwide. We have a global shipping network to ensure that our costumes reach customers worldwide.
Q8: What sets your costumes apart from others in the market?
A8: Our costumes are known for their exceptional quality, attention to detail, and creativity. We release over 300 new designs each quarter, ensuring that we stay at the forefront of costume innovation. Our Disney and Intertek certifications are a testament to our commitment to excellence and safety.
Q9: Do you offer bulk pricing for large orders?
A9: Yes, we provide competitive pricing for bulk orders. Our sales team can offer you pricing options that suit your needs, whether you're a small retailer or a large distributor.
Q10: What is your return and exchange policy?
A10: We have a transparent and customer-friendly return and exchange policy. If you encounter any issues with your order, please contact our
customer service team, and they will assist you in resolving any concerns.
Q11: How can I stay updated on your latest costume designs and promotions?
A11: You can subscribe to our newsletter through our website to receive updates on new costume designs, promotions, and exclusive offers. You can also follow us on social media to stay in the loop.
Q12: Do you provide wholesale pricing for resellers and retailers?
A12: Yes, we offer competitive wholesale pricing for resellers and retailers. Please reach out to our sales team to discuss your specific needs, and they will provide you with pricing options that suit your business.
Q13: Can I request a sample of a costume before placing a bulk order?
A13: Yes, we can provide samples for you to evaluate our costume quality and design. Please contact our sales team to discuss sample availability, pricing, and shipping.
Q14: What are the available payment methods for orders?
A14: We accept various payment methods, including bank transfers, L/C. Our sales team will guide you through the payment process when you place your order.
Q15: Can I track my order's shipment status?
A15: Yes, we provide order tracking services for all shipments. You will receive a tracking number once your order is dispatched, allowing you to monitor the delivery status of your costumes.
Q16: What is your customer support availability?
A16: Our customer support team is available during regular business hours to assist with any inquiries, order updates, and support requests. You can reach us via phone, email, or through our website's chat feature.
Q17: Are there any warranties or guarantees on your costumes?
A17: We stand by the quality of our costumes. If you encounter any issues or defects, please notify our customer service team, and we will work to resolve the matter to your satisfaction.
Q18: Do you offer eco-friendly or sustainable costume options?
A18: We are committed to sustainability and can provide information on eco-friendly costume materials and options upon request. We aim to provide environmentally responsible choices for our customers.
Q19: How can I get in touch with your sales team to discuss my specific requirements?
A19: You can easily reach our sales team by visiting our website and filling out the contact form, or by calling the phone number provided. Our dedicated sales representatives will be happy to assist you with your inquiries and specific costume needs.
If you have any more questions or require additional information, please don't hesitate to reach out to us. We are here to make your experience with Auming Costume Ltd. as seamless and enjoyable as possible.
